How do I sign up?
Its simple click on be a sign up and you will be guided though the process. This marketplace also uses Facebook or Google+ open ID for all your logins.
How do i sell with Glambags Market?
It is very simple to sell with Glambags Market. First upload some clear pictures of your item and write a detailed description. Make sure to include information about any damage or wear that your item may have so your buyer knows what they are buying! 
Once your item has been sold make sure to send to your buyer promptly. We advise sellers to send via recorded and signed for delivery. When your buyer has received the item and they are happy you will receive funds directly to your bank account. 
How much does it cost to sell with Glambags Market?
It is absolutely FREE to list your item on Glambags Market! We only charge a small fee once your item has sold. We take 8% commission of each sale.
How many items can I list?
You can list as many items as you like as long as they are authentic designer items!
What happens once my item has sold?
Once your item has sold we will send you a security tag to easily and safely attach to your item. This does not damage your item in any way.

When you have attached the security tag and safely packed your item we ask you to send to your buyer via recorded/signed for delivery as soon as possible. The funds from your sale will be released to you once your buyer has received and they are happy with the item.
How am I protected as a seller?
As a genuine seller you are protected by Glambags  Market. The method we use with our security tag procedure gives our sellers piece of mind when selling their items. Our tags DO NOT affect your item. This is a precaution we ask all sellers to follow for their own protection. The buyer must not remove the tag until they are 100% happy with the item and want to keep it. If the buyer does remove the tag then they can not return the item. 
How am i protected as a buyer?
We offer our buyers 100% protection when buying from Glambags Market. Once you purchase an item your payment is held until you receive and are happy with the item. And only then will the seller have the funds released to them.
How do I know the item I am buying is authentic?
At Glambags Market we professionally authenticate each item that is listed on our site. Our authenticators have many years experience therefore you can be confident when buying from Glambags Market. If we find an item to not be authentic it will be immediately removed from our site and the seller will be banned.
I forgot my password. How do I reset it?
You can reset your password through either your Google, Facebook account or you can request a 'forgot password' link.
Do you allow guest checkout?
Yes. You can choose not to create an account at GlambagsMarket when making a purchase. However, you are highly recommended to do so as all your delivery details will be saved in your account. Any future purchases that you make will become much faster and simpler.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple items that you have bought from multiple sellers in a single checkout.
What is an order ID?
For every successful checkout with an invoice ID, all the items that belong to a particular seller will be consolidated to a single order ID. Therefore, if you bought multiple items from a few sellers in a single checkout, you should receive a few order IDs.
What are Delivery options?
Delivery options are a list of seller defined delivery methods that you can receive the item by. Some of the delivery options will have added cost. We do recommend that all sellers have a recorded and signed for delivery option.
Will I be charged any fees for making a purchase?
You, the buyer, will not be charged any admin fees by GlambagsMarket. However, you are responsible for all other related charges and taxes (including shipping and customs) related to the purchase including and not limited to charges invoiced by the seller, freight forwarders or by the tax authorities.
How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Purchases”. This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, qty, delivery method and order status.
How do I make a credit/debit card payment?
Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to GlambagsMarket’s site.
Are the credit/debit card payments safe?
GlambagsMarket does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
GlambagsMarket uses Secure Socket Layer (SSL) technology which ensures that all connections on GlambagsMarket’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. GlambagsMarket also do not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
Can I cancel my order and get a refund?
All sales made on GlambagsMarket are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid.Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the GlambagsMarket is a fixed commission for facilitating a sale and thus will not be refunded.However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.
I did not receive my item, what am I supposed to do?
If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, GlambagsMarket will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.
The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?
If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a refund. 
If both you and the seller have agreed on returning the item, you should take note of the following.
  • You must return the item in the exact same condition in which it was received. And the security tag must still be attached to the item. This is very important as if the tag is removed your return will be void.

  • It is your responsibility as the buyer to pay for the return cost of shipping. 
If you are not satisfied with the resolution provided by the seller, you can request GlambagsMarket to mediate for you.
As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.
How do I list an item?
You can list an item by clicking on “BE A SELLER” on the top menu bar and signing up as a GlambagsMarket seller. Once you have successfully on-boarded as a seller, click on “upload” under the “Seller” drop down box.
Provide us with all the relevant details such as the item category & sub-category, name, price, description, images and the delivery options.
Once you are happy with your listing, click on “SAVE” and your listing will be published.

Please be sure to add all relevant information in your listing. Include any wear and tear/damage, accessories, age of item.

So what are you waiting for? Start listing your first item on GlambagsMarket now!
Why can’t I log in to my seller dashboard?
If you can’t log in to your seller dashboard, it might be because you have been banned by GlambagsMarket. You can raise a case by contacting GlambagsMarket directly.
How do I edit my item information?
1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
Can I add a few delivery addresses and delivery options?
Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase an item from GlambagsMarket as a buyer.
If you add more than one delivery options, your customer has the choice of selecting their preferred option when purchasing an item from you. You can always add more delivery options by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto GlambagsMarket.
What is the purchasable button for?
If you receive any complaints from customers regarding a particular item or it is still not ready for sale at a point in time, you can temporarily remove it from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace. In addition, buyers will not be able to check out the non-purchasable item.
Why can’t I find the right category for my item?
You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop GlambagsMarket an email, we will review your request and add in the category for you.
How do I keep track of my sales?
Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.
How can I keep track of orders that I receive?
Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
What do the different order statuses mean?
For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have picked and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind him to pick-up his item at his selected pick-up location.
3. Completed – once the buyer has picked-up his item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
What items are prohibited on GlambagsMarket?
Glambags Market is a site for AUTHENTIC designer items only! Any items that do not fit this requirement will be removed immediately and the seller will be banned from using our site.

This policy is part of our Terms of Use (insert link). By selling on GlambagsMarket, you are agreeing to this policy and our Terms of Use.
Glambags Market requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries.
Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in GlambagsMarket. GlambagsMarket does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
GlambagsMarket expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with GlambagsMarket values or harmful to our members.
Why is my product deleted/banned?
If any product does not adhere to the product policies in our terms of use, GlambagsMarket reserves the right to delete/ban it to maintain a comfortable environment for all users.